Privacy Policy

We collect personal data that you voluntarily provide, such as:

• Name
• Email address and/or phone number
• Website (optional)
• Any other details you include in inquiries, forms, or communications

We may also collect certain non-personal information automatically through tools like Google Analytics, Microsoft Clarity, or similar performance-tracking services. This data may include browser type, device information, approximate location, and general usage patterns. While Kala does not directly collect IP addresses in its own database, third-party analytics providers may do so as part of their standard data collection processes.

We collect information through:

• Contact forms, inquiry forms, and booking forms
• Newsletter or update subscriptions (if offered)
• Analytics and tracking tools that measure site performance and user experience

We use cookies and similar tracking technologies to improve website functionality, remember preferences, and analyze usage.

These may include:

• Essential cookies required for site functionality
• Analytics cookies used to understand site performance and visitor behavior

You may control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality.

We use collected data to:

• Respond to inquiries or service requests
• Deliver and manage client projects
• Improve our website and user experience
• Manage client accounts and portal access
• Send updates, announcements, or service-related messages (users may opt out at any time)

We do not sell, rent, or trade your personal data to third parties.

We may share limited personal data with trusted third-party service providers that help us operate our business. These may include:

• Analytics providers (e.g., Google Analytics, Microsoft Clarity)
• Email or form processing services (e.g., FormSubmit)
• Hosting and infrastructure providers (e.g., Cloudflare)
• Client management or CMS platforms (e.g., Sanity)

These providers process data only as necessary to perform their services and under their own privacy policies. Kala ensures that any third-party integration is from a reputable and secure provider.

We process personal data based on one or more of the following legal grounds:

• Your consent (for inquiries, forms, or communications)
• Performance of a contract (for client projects and services)
• Legitimate business interests, such as improving our website and services
• Compliance with legal obligations

Because Kala works with international clients and uses global service providers, your information may be transferred to and processed in countries outside your own.

When we transfer data internationally, we rely on recognized legal safeguards such as Standard Contractual Clauses or equivalent protection mechanisms, ensuring that your data remains secure and handled in accordance with applicable privacy laws.

If you are a client with access to our invite-only client portal (e.g., members.trykala.com), we may collect and store account-related information such as:

• Login credentials (encrypted)
• Project details and timelines
• Invoices and maintenance plan information
• Communication history

This information is used solely to provide client services and account functionality.

Kala retains personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.

Typical retention periods:

• Inquiry data: up to 12 months
• Client project data: up to 3 years after project completion
• Financial or invoice records: as required by applicable tax laws

You may request deletion or correction of your data at any time by contacting us at support@trykala.com. We will honor all valid requests in compliance with applicable data protection laws.

You have the right to:

• Request a copy of your personal data
• Request correction or deletion of your information
• Object to processing or request restriction of processing
• Opt out of communications at any time

To exercise these rights, please contact us at support@trykala.com.

Kala's website and services are intended for adults and are not directed to individuals under 13 years of age.

We do not knowingly collect personal information from children. If a parent or guardian believes that their child has provided personal data, they can contact us for immediate removal.

Kala uses reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Secure (HTTPS) website encryption
• Restricted access to stored data
• Trusted hosting and third-party providers

While no online system is entirely risk-free, we strive to protect your data from unauthorized access, misuse, or disclosure. In the event of a data breach that affects personal information, Kala will take reasonable steps to notify affected users where required by applicable law.

Kala may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised "Last updated" date.

We encourage users to review this page periodically.